CX

Connectivity CX

Driving sales for a new generation

It could be a result of the post-lockdown era or the increasing presence of telephone-phobic Gen Z in the workforce,...

Cloud CX

Force for good: how CX automation is improving police response times

Response times for non-emergency calls can have a huge impact on the public’s confidence in law enforcement. But due to...

Cloud CX

Refuge’s contact centre moves to the cloud

Every two minutes someone turns to UK domestic abuse charity Refuge for support via one of its support platforms. On...