2023 Informed: AR/VR predictions

1: Metaverse to become part of everyday life

“While the Metaverse presents itself as cartoonish and obviously augmented, the idea that we’ll be virtually joining meetings isn’t that far off. As the line between the virtual world and real world gets closer, virtual reality won’t just be putting on a headset to game with your friends – it will become a part of everyday life.”

Peter Vindevogel, CEO, The Park Playground 

2: Banking will move to the Metaverse

“The gaming, media, and entertainment industries are already heavily involved, and soon the banking, retail, and financial services industries will follow suit.

“If they do this, banks will be able to provide customers, who still want to visit a bank branch but don’t want to deal with the hassle of driving to one 30 or 40 minutes away, with an immersive 24-hour banking experience in the metaverse. For instance, voice-based contact centres may soon be replaced by bank executives’ metaverse avatars, allowing banks to give their clients more in-depth real-time information (statements and forms, for example) than they could over the phone.

“Banks will also use the metaverse for training purposes, giving their personnel the opportunity to generate clients and fictitious problems in order to better prepare them for a variety of customer scenarios. Banks will be able to print virtual currency in the metaverse, assisting children in learning about borrowing and saving money, allowing them to retain customers and encourage loyalty.”

Rajashekara Maiya, VP, global head-business consulting at Finacle

3: More enterprises will invest in digital twins

“2023 will see the rise of the Industrial and Enterprise – something we see will have the biggest impact on our world. This will allow manufacturing companies to design and build products using AI and VR tools by spinning physical operations in a virtual world – something called digital twins. With investment in the Metaverse set reach over $824 billion by 2030, businesses will be more actively implementing this infrastructure into their operations, boosting collaboration across borders.”

Elena Davidson, CEO, Liberty Comms